BookLocalPG

Privacy Policy

Last Updated: January 9, 2026

1. Introduction

BookLocalPG ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform at booklocalpg.com and its subdomains.

2. Information We Collect

2.1 Information You Provide

When you register as a business or make a booking, we collect:

  • Business Information: Business name, email address, phone number, physical address, booking URL
  • Customer Information: Name, email address, phone number (if required), booking notes
  • Account Credentials: Email and password (encrypted)
  • Payment Information: Processed securely through Stripe (we do not store credit card details)

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on the platform
  • Device Information: IP address, browser type, operating system
  • Cookies: Session cookies for authentication and functionality

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the booking service
  • Process and confirm bookings
  • Send booking confirmations, reminders, and cancellation notices
  • Process subscription payments
  • Communicate service updates and changes
  • Respond to support requests
  • Improve our platform and develop new features
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

4. How We Share Your Information

4.1 With Other Users

Customer booking information is shared with the business receiving the booking to facilitate the appointment.

4.2 Service Providers

We share data with trusted third-party service providers:

  • Supabase: Database and authentication services
  • Stripe: Payment processing
  • Resend: Transactional email delivery
  • Cloudflare: Hosting and content delivery

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity.

5. Data Security

We implement security measures including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encrypted password storage
  • Row-level security on database tables
  • Secure session management with HTTPOnly cookies
  • Regular security updates and monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal or regulatory purposes.

7. Your Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your account and data
  • Portability: Request your data in a structured format
  • Opt-out: Unsubscribe from marketing emails (service emails are required)
  • Object: Object to certain data processing activities

To exercise these rights, contact us at accounts@booklocalpg.com

8. Cookies and Tracking

We use cookies for:

  • Essential Cookies: Required for authentication and core functionality
  • Functional Cookies: Remember your preferences

You can control cookies through your browser settings, but disabling essential cookies may prevent you from using certain features.

9. Children's Privacy

BookLocalPG is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Users

BookLocalPG is based in Canada and primarily serves businesses in Prince George, BC. If you access our Service from outside Canada, your information may be transferred to and processed in Canada. By using our Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our platform. The "Last Updated" date at the top of this policy reflects the most recent revision.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: accounts@booklocalpg.com
Address: BookLocalPG, Prince George, BC, Canada

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell data)
  • Right to deletion
  • Right to non-discrimination for exercising CCPA rights

15. Canadian Privacy Compliance (PIPEDA)

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). We:

  • Obtain meaningful consent for collection, use, and disclosure of personal information
  • Limit collection to what is necessary for identified purposes
  • Protect personal information with appropriate safeguards
  • Provide access to individuals to review and correct their information
  • Retain information only as long as necessary